Frequently Asked Questions About Auto Parts & Part Requests
Learn how the Doorstep Auto Parts request process works, which vehicle details can help identify a replacement component, and what to expect when you contact the team.
Finding the Right Part
Start with the vehicle and component details that help distinguish one version of a part from another.
What information helps identify the correct auto part?
The year, make, model, and part name are a good start. Engine, trim, drivetrain, production date, VIN, original part number, and photos of labels or connectors can help when a vehicle uses more than one version.
Do I need my VIN to request a part?
No. The VIN is optional when starting a request, but it may help distinguish engine, equipment, body, production, or fitment variations for some components.
How do I know if a part will fit my vehicle?
Fitment review can involve the VIN, production date, vehicle options, original identifiers, connectors, dimensions, and other component-specific details. Provide everything you have available and confirm the final application during the sales and installation process.
Can I request a part if I do not know the exact part name?
Yes. Describe where the component is located, what it looks like, or what a repair professional called it. The team can help organize the request, although the website does not provide mechanical diagnosis.
Can I search by year, make, and model?
Yes. The Find My Part form starts with year, make, and model, followed by the part needed and destination ZIP code. The model field also accepts manual entry.
Can Doorstep Auto Parts help with hard-to-find parts?
You can submit a request for an uncommon, discontinued, or difficult-to-identify component. The team will review the vehicle and part details, but submitting a request does not guarantee availability.
Part Requests
Choose phone, email, or the online form and learn what happens after your information reaches the team.
How do I submit a part request?
Use the Find My Part form with your vehicle, part, ZIP code, and contact information. You can also call or email Doorstep Auto Parts.
What happens after I submit the form?
The team reviews the vehicle and component details, checks relevant sourcing options, and contacts you using the information provided. The form sends a request for review; it does not return an automated inventory result.
Does the website show live inventory?
No. The website does not display live stock, automatic availability, or inventory counts. Available options must be reviewed for the specific request.
Will I receive a price immediately?
No. The website does not display instant or estimated pricing. Pricing is discussed after the team reviews the requested component and vehicle details.
Can I call instead of submitting the form?
Yes. Call (888) 879-0515 to speak with Doorstep Auto Parts about the vehicle and part you need.
Can I email my part request?
Yes. Email info@doorstepautopartsonline.com with the vehicle year, make, model, part needed, destination ZIP code, and any additional fitment details you have.
What information should I have ready when calling?
Have the vehicle year, make, model, part name, and destination ZIP code ready. A VIN, engine, trim, drivetrain, production date, original part number, or photos can also help when available.
Parts & Vehicle Types
Explore the automotive systems and common passenger-vehicle requests supported by the parts directory.
What types of automotive parts can I request?
Requests can cover major mechanical assemblies, body panels, electrical components, lighting, cooling, HVAC, steering, suspension, brakes, fuel, exhaust, interior, glass, wheels, safety, underbody, hybrid, and electric systems.
Do you help with engines and transmissions?
Yes. Customers can request engines, transmissions, transfer cases, differentials, axles, driveshafts, and related drivetrain components.
Can I request body, electrical, cooling, suspension, brake, and interior parts?
Yes. Those systems are represented in the parts directory, including body panels, modules, lamps, radiators, steering and suspension components, brake assemblies, seats, consoles, and interior controls.
Do you help locate parts for cars, trucks, SUVs, and other common passenger vehicles?
Requests can be submitted for cars, pickup trucks, SUVs, vans, and other common passenger vehicles across a broad range of current and discontinued makes.
Do you source both new and used parts?
Doorstep Auto Parts handles requests for new and used auto parts. Customers can select new, used, or either in the request form, but they do not need to choose a condition before asking for help. The team can discuss relevant available options after review.
Delivery Across the USA
Submit vehicle-specific part requests from across the United States without relying on a nearby physical location.
Does Doorstep Auto Parts serve customers throughout the United States?
Yes. Doorstep Auto Parts accepts part requests from customers throughout the United States. Final sourcing and delivery details depend on the specific request and order.
Can a part be sent to my repair shop?
A repair-shop destination can be discussed during the order process. Provide the destination ZIP code and shop details, then confirm the final delivery arrangement with the team. Delivery timing is not promised through the website.
Can I submit a request from anywhere in the US?
Yes. Use the online form, phone number, or email from anywhere in the United States. Delivery across the USA does not imply that Doorstep Auto Parts has a physical retail location in every city.
Warranty, Returns & Refunds
Quick answers based on the current verified policies, with direct links to the complete customer pages.
What warranty is available on parts?
Parts sold by Doorstep Auto Parts include a 30-day replacement policy and a 1-year manufacturing warranty.
What is the 30-day replacement policy?
Parts supplied by Doorstep Auto Parts include a 30-day replacement policy. Contact the team for review of a specific part or request.
What is the 1-year manufacturing warranty?
Parts supplied by Doorstep Auto Parts include a 1-year manufacturing warranty. The warranty page explains how to request assistance.
What happens if the part does not fit?
If a supplied part does not properly fit the vehicle, contact Doorstep Auto Parts. The team can review the purchase and determine the applicable refund or replacement option.
Does Doorstep Auto Parts offer refunds?
Eligible refunds may be issued for the applicable part amount. Eligibility is reviewed against the purchase and applicable policy.
Are shipping charges refundable?
No. Shipping charges are non-refundable.
Do electrical parts have a different return policy?
No. Electrical parts follow the same applicable Doorstep Auto Parts return and warranty policy as other supplied parts.
Contact & Support
Reach the Doorstep Auto Parts team directly for part requests, fitment information, or customer assistance.
How can I contact Doorstep Auto Parts?
Call (888) 879-0515, email info@doorstepautopartsonline.com, or use the contact page.
What is the customer service phone number?
The Doorstep Auto Parts customer service phone number is (888) 879-0515. Phone numbers on the website are clickable on supported mobile devices.
What email should I use for part requests or questions?
Email info@doorstepautopartsonline.com for part requests or customer questions. Include the vehicle and part details you have available.
Still Have a Question or Need a Part?
Call our team or email info@doorstepautopartsonline.com.