Applicable warranty
Doorstep Auto Parts accepts eligible returns when the supplied part is covered under the applicable warranty.
Customer support
Returns, Refunds & Replacements
Doorstep Auto Parts gives customers a clear way to request review when a supplied part has a fitment issue or qualifies for warranty assistance.
Return eligibility
When can I request a return?
Customers may contact Doorstep Auto Parts regarding a return when the part qualifies under the applicable warranty or when there is a fitment issue that needs to be reviewed.
Eligibility is determined through review of the specific purchase and applicable policy. Beginning a request does not represent automatic approval.
Review warranty coverageFitment review
A part that does not properly fit the customer's vehicle can be submitted for refund or replacement review.
Fitment issue
What if the part does not fit my vehicle?
If a part supplied by Doorstep Auto Parts does not properly fit the vehicle, contact our team. We can review the purchase and determine the appropriate refund or replacement option.
Contact us about fitmentStarting your request
What do I need to start a return or refund request?
Your Doorstep Auto Parts bill or invoice normally contains the purchase and vehicle information needed for the team to locate the transaction.
Doorstep Auto Parts bill / invoice
Customers do not need to separately provide a VIN, photographs, or additional order documentation unless the team specifically requests something during review.
Electrical parts
Do electrical parts have a different return policy?
No. Electrical parts follow the same applicable Doorstep Auto Parts return and warranty policy as other supplied parts.
Browse the parts directoryContact and review
How to start a return.
Use the bill or invoice to help our team locate the purchase, then explain the fitment or part issue.
Contact Doorstep Auto Parts
Call, email, or use the contact page to begin the request.
Have your bill or invoice available
Your Doorstep Auto Parts bill or invoice normally contains the purchase and vehicle information needed to locate the transaction.
Explain the issue
Tell our team about the fitment concern or other issue with the supplied part.
Our team reviews the request
The purchase and applicable return or warranty policy are reviewed.
We provide the applicable next step
Our team communicates the applicable return, replacement, or refund next step.
Returns questions
Answers about returns, refunds, and fitment.
Every request is reviewed against the purchase and applicable policy.
Can I return a part that does not fit?
If a part supplied by Doorstep Auto Parts does not properly fit the vehicle, contact the team for review. The purchase will be reviewed to determine the appropriate refund or replacement option.
Does Doorstep Auto Parts offer refunds?
Eligible refunds may be issued for the applicable part amount. Eligibility is reviewed against the purchase and applicable policy.
Are shipping charges refundable?
No. Shipping charges are non-refundable.
What documentation do I need?
Have your Doorstep Auto Parts bill or invoice available. It normally contains the purchase and vehicle information needed to locate the transaction. Additional information is only needed if the team specifically requests it during review.
Can I receive a replacement instead of a refund?
Qualifying cases may be handled through replacement where appropriate under the applicable policy. The team reviews the specific purchase and request before communicating the next step.
Do electrical parts have a different return policy?
No. Electrical parts follow the same applicable Doorstep Auto Parts return and warranty policy as other supplied parts.
How do warranty and returns work together?
Doorstep Auto Parts accepts eligible returns when the part is covered under the applicable warranty. The warranty page explains the 30-day replacement policy and 1-year manufacturing warranty.
How do I contact Doorstep Auto Parts about a return?
Call (888) 879-0515, email info@doorstepautopartsonline.com, or use the contact page. Have your Doorstep Auto Parts bill or invoice available when possible.
Need Help With a Return or Fitment Issue?
Call (888) 879-0515 or email info@doorstepautopartsonline.com.