Privacy Policy & Terms of Use

How We Handle Customer Information

Information provided to Doorstep Auto Parts is used internally to review automotive part requests, communicate with customers about those requests, verify vehicle and component details, and provide customer service.

Doorstep Auto Parts does not sell, rent, or share customer information with outside parties.

Customer information is not used with third parties for booking or ordering. When Doorstep Auto Parts needs to place or book something while fulfilling an order, it is handled under the Doorstep Auto Parts business name rather than under the customer's name or identity.

SMS & Mobile Data Protection

When a customer chooses to receive SMS communications, Doorstep Auto Parts collects the customer's name, email address, phone number, and SMS opt-in preference through the website form. We use this information to communicate about customer inquiries and requests, verify vehicle and component specifications, provide order updates, share product photographs for confirmation when applicable, answer billing or work-order questions, and deliver customer support and service follow-ups.

No mobile information or SMS opt-in data will be shared with, sold to, or rented to third parties or affiliates. Text messaging originator opt-in data and consent will not be shared with any third party, except with technical telecommunications service providers strictly as required to transmit the messages.

Cookies & Analytics

The website retains campaign attribution information, such as advertising click identifiers and UTM values, in browser session storage. It also records non-personal interaction events such as phone clicks, email clicks, and part-request progress for conversion measurement.

Google Tag Manager loads only when the related website configuration is active. Customer names, phone numbers, email addresses, VINs, and part-request details are not included in the website's advertising or analytics event data.

SMS Terms of Service

By opting into SMS through a website form or another consent method, you agree to receive customer care SMS messages from Door Step Auto Parts. These messages may relate to your inquiry, vehicle or part details, order updates, product photographs for confirmation, follow-up messages, billing inquiries, or work orders.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out. Reply HELP for support. You can also obtain help by calling (888) 879-0515, emailing info@doorstepautopartsonline.com, or visiting the Doorstep Auto Parts website.

If you reply STOP, you will receive a confirmation that you will no longer receive messages from Door Step Auto Parts. To opt back in, reply START or submit a new SMS consent through the website.

See our SMS & Mobile Data Protection policy for information about how mobile information and SMS consent are handled.

Website Purpose

Doorstep Auto Parts helps customers locate and source automotive parts through a nationwide procurement network. We work with auto recyclers, salvage yards, and automotive parts suppliers across the United States to identify suitable options based on the vehicle and part information provided by the customer.

Our sourcing network includes access to more than 18,000 auto recyclers and used auto parts suppliers across the USA, allowing our team to compare available options and help customers find a suitable part at a competitive price.

Visitors can browse our parts directory, explore vehicle Makes, review available service areas, submit their vehicle and part information through Find My Part, or contact our parts team directly.

The website does not represent a live inventory database. Part availability, fitment, condition, source, and pricing are confirmed during the sourcing process based on the information supplied by the customer.

Part Requests

Submitting a form or contacting Doorstep Auto Parts does not guarantee inventory availability, a specific part condition, pricing, fitment, or delivery timing. The team must review the request and contact the customer regarding any relevant options.

Vehicle & Fitment Information

Customers should provide accurate vehicle and component information. Doorstep Auto Parts may use the vehicle year, make, model, VIN when provided, part name, part number, and related details to help identify the requested component. Providing this information does not create an automatic fitment guarantee.

Pricing & Availability

Part availability may change. Pricing is confirmed during the sales process, and general website content should not be treated as a final quote unless it is explicitly presented and confirmed as one.

Warranty & Returns

Current warranty and return information is maintained on the dedicated policy pages rather than duplicated here.

Website Content

Automotive information and Guides are provided for general informational purposes. They are not a substitute for professional mechanical diagnosis, inspection, installation advice, or vehicle-specific service information where those are appropriate.